Putting You First

Your Guide to 
Patient Centered Care
 at Highline

Prepare for a Positive Experience

We know that being in the hospital or having a loved one there can be intimidating. At Highline, we are committed to changing that. As Washington's first affiliate of the respected Planetree organization, we are devoted to creating an experience that is both personalized and nurturing. We want your healthcare experience to be the best it can be. This is your hospital and when you are admitted as a patient, you become our guest and partner in improving your health. We will do our best to exceed your expectations and to make your visit as comfortable as possible.

We've created this online guide to acquaint you with Highline and to help you prepare for a positive experience. Can't find what you're looking for here? Please email Community Relations at commrelations@highlinemedical.org. We'd be happy to help.

What To Bring (and Not Bring)

When you come to the hospital, bring a list of all your current medications and your insurance card. If you use an inhaler, eye drops, a walker, cane or crutches you may also bring those, as well as personal items such as your glasses, contact lenses and hearing aids. If you are staying overnight, you may choose to bring your own toiletries.

Please leave your valuables at home, including all jewelry. Personal electronic devices (laptop, tablet, ipod) are discouraged and are your responsibility.

Care Partners

When you are in the hospital, having the support of family and friends can make a huge difference. At Highline, we encourage their involvement through our Care Partner Program. You can designate one or two family members of loved ones to be your Care Partners, involved in your healthcare experience. As your advocate, your Care Partners can ask questions that you might not think of while you are under stress and act as a family spokesperson. They can also learn skills to provide care at home and offer comfort measures such as a warm blanket. Ask our staff about designating your Care Partner.


While you are in the hospital, your care may be coordinated by a hospitalist - a physician who specialize in the care of patients while in the hospital. Highline has a team of hospitalists to provide care 24 hours a day, seven days a week. Your hospitalist will work closely with your personal doctor to ensure your care is coordinated and your doctor will be fully informed about your progress during your hospital stay. Learn more about our Hospitalist program.

Meal Service

At Highline, we believe that good food is an integral part of the healing process. That starts with you choosing the food you want to eat, when you want to eat it - within the dietary restrictions ordered by your physician, of course. We offer a changing menu of freshly prepared, nutritionally balanced meal choices, including ethnic specialties.

Pain Control

We want you to be comfortable. We know that patients who experience less pain heal faster. So while you are in the hospital, if you experience pain or discomfort, please let your nurses know right away, so they can help you.

Assuring Your Safety

Highline Medical Center endorses the Speak Up program from the The Joint Commission, an organization that evaluates the quality and safety of care in hospitals nationwide. We encourage you to pay attention to the care you are receiving. Speak up if you have questions or concerns. And if you don't understand, ask again. Review our patient safety checklist before you come to the hospital and share it with your family

Infection Control

At Highline, patient safety is our first priority. We take special care in protecting you from the spread of infectious diseases. Hand washing is our most important defense. So we ask that you and your family members wash your hands frequently. We also encourage you to ask your caregivers if they have washed their hands.


Another safety measure is your ID bracelet, which will be put on your wrist when you are admitted to the hospital. Our staff will confirm your name and date of birth before giving you medications or performing procedures.

No Smoking Policy

In keeping with our mission to improve the health of our community, Highline is a tobacco-free campus. The use of any tobacco product is prohibited inside and outside all Highline Medical Center buildings and grounds, including parking garages. If you smoke, we encourage you to discuss your smoking with your healthcare provider in advance of your hospital visit. Notify your nurse right away if you feel it will be difficult for you to not smoke so that alternatives can be arranged to ease your discomfort.

Spiritual Care

At Highline, we treat the whole person, not just the illness. Our Spiritual Care Program is designed to give you the support you need in the way you need it. We provide respectful spiritual and emotional care to patients, family and friends of all faiths and spiritualities. Ask your nurse you'd like one of our chaplains to visit you.

Your Rights and Responsibilities

Before you come, take time to learn about your Patient Rights and Responsibilities. We also recommend that you take time to create an Advanced Directive to give directions, in advance, about your wishes for healthcare in the event you are unable to communicate them. If you already have an Advanced Directive, please bring it with you to the hospital. If you don't, you can print out a form online.