Putting You First

Your Guide to
Patient Centered Care
at Highline

Patient Rights and Responsibilities

At Highline Medical Center, our first commitment is to you. We believe your rights as a patient are important, and we will do everything possible to respect them.

Patient Rights

As a patient at Highline Medical Center, your rights include, but  are not limited to:

  • Be fully informed of all your patient rights and receive a written copy, in advance of furnishing or discontinuing care whenever possible
  • Not be discriminated against because of your race, beliefs, age, ethnicity, religion, culture, language, physical or mental disability, socio-economic status, sex, sexual orientation, gender identity or expression and your ability to pay for care
  • Be treated with dignity and respect including cultural and personal beliefs, values and preferences
  • Confidentiality, reasonable personal privacy, security, safety, spiritual or religious care accommodations, and communication. If communication restrictions are necessary for patient care and safety, the hospital must document and explain the restrictions to the patient and family
  • Be protected from neglect; exploitation; verbal, mental, physical or sexual abuse; Access to protective and advocacy services
  • Receive information about your condition including unanticipated outcomes, agree and be involved in all aspects and decisions of their care including: refusing care, treatment and services to the extent permitted by law and to be informed of the consequences of your actions; and resolving problems with care decisions; the hospital will involve the surrogate decision-maker when the patient is unable to make decisions about his or her care
  • Receive information in a manner tailored to the patient’s age, language needs and ability to understand. An interpreter, translator or other auxiliary aids, tools or services will be provided to you for vital and necessary information free of charge
  • Make informed decisions regarding care including options, alternatives, risk and benefits. The hospital honors your right to give, rescind and withhold consent
  • Receive an appropriate medical screening examination or treatment for an emergency medical condition within the capabilities of the hospital, regardless of your ability to pay for such services
  • Have a family member or representative of your choice and your physician notified
  • Know the individual(s) responsible for, as well as those providing, your care, treatment and services
  • Family or representatives notification of your admission and input in care decisions; Designate any individual to be present for emotional support during course of stay
  • An appropriate assessment and management of your pain
  • Be free from restraints and seclusion of any form that are not medically necessary or are used as a means of coercion, discipline, convenience or retaliation by staff
  • Have advance directives and for hospitals to respect and follow those directives; The hospital honors advance directives, in accordance with law and regulation and the hospital’s capabilities, religious directives and policies
  • End of life care; Request no resuscitation or life-sustaining treatment
  • Donate organs and other tissues including medical staff input and direction by family or surrogate decision makers
  • Review, request amendment to and obtain information on disclosures of your health information in accordance with law and regulation
  • File a grievance (complaint) and to be informed of the process to review and resolve the grievance

*Protective services determine the need for protective intervention, correct hazardous conditions or situations in which vulnerable adults are unable to care for themselves, and investigate evidence of neglect, abuse, or exploitation. Such services for children help families recognize the cause of any problems and strengthen parental ability to provide acceptable care. Protective services can include guardianship and advocacy services, conservatorship, state survey, and certification agency, state licensure office, the state ombudsman program, and the protection advocacy network.

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Patient Responsibilities

You also have a responsibility to yourself and to Highline to play an active role in your healthcare.

As a patient at Highline Medical Center, you have the following responsibilities (these responsibilities also apply to the person who may have legal responsibility to make decisions regarding medical care on your behalf):

  • Tell your care providers everything you know about your health, and to let someone know if there are changes in your condition. Provide accurate and current health information to your healthcare team.
  • Make known when you have advance directives and provide documents describing your preferences and wishes to the admitting staff or clinical healthcare team
  • Ask for explanation and information if you do not understand what you are told
  • Participate in your health care by helping make decisions, following the treatment plan prescribed by your physician, and accepting responsibility for your choices
  • Demonstrate respect and consideration for other patients and hospital personnel
  • Follow hospital rules and regulations about safety and patient care during your stay such as those about visitors, smoking, noise, etc.
  • Meet your financial commitments. Deal with your bill promptly, and contact the billing department if you need to make special arrangements
  • Support mutual consideration and respect by maintaining civil language and conduct in interaction with staff and medical staff
  • Tell your care providers if you have special needs your healthcare team should know about

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