Visitor Information
Family and Friends
We welcome visitors and guests in our hospital and recognize they are an important part of a patient's stay and recovery. Since the care and recovery of our patients are our primary concerns, we hope that our visitor guidelines will be helpful.
As part of our Planetree philosophy of care, we have an open visitation policy. However, for the safety and comfort of our patients, we generally limit visitors to no more than two at any one time. Please remember that a patient's personal needs and wishes for fewer visitors take priority over the established guidelines. Roommates' wishes should also be considered. We ask that you please check with the nurse to find out about any special circumstances or additional guidelines that may apply.
We have found it is best that one family member be responsible for calling the hospital about the condition and progress of a loved one. That person can then relay information to other family members.
Food Services, Cafeteria and Vending Machines
Main Campus
The cafeteria is located on the 4th floor and is open from 6:30 a.m. to 7:00 p.m. Hot meals are served from 6:30 to 10:00 a.m., 11:30 a.m. to 3:00 p.m. and 4:00 p.m. to 7:00 p.m. (hot meal times may be subject to change). Cold foods, snacks, coffee and drinks are available during regular cafeteria hours. An espresso bar is located in the Gallery area on the 4th floor. Vending machines are located inside the cafeteria and also in the ER/outpatient lobby on the 5th floor, Birch Wing.
Specialty Campus
The cafeteria is located on the basement level and is open from 6:00 a.m. to 6:00 p.m. Hot meals are served from 6:00 to 10:00 a.m., 11:30 a.m. to 2:00 p.m. and 4:30 to 6:00 p.m. (hot meal times may be subject to change). Cold foods, snacks, coffee and drinks are available during regular cafeteria hours. Vending machines are located just outside the Emergency Room entrance on the 1st floor and in the cafeteria.
Chapel
Patients and visitors are welcome to stop by the chapel and sign the prayer request book, which is checked by the hospital chaplain each day. The chapel is located on the 5th floor, Birch Wing, across from the Laboratory at the Main Campus and on the 1st floor to the right of the main entrance at the Specialty Campus. There are a number of spiritual books available in the chapel for your use in the hospital.
Gift Shop
We carry a wide selection of unusual gifts as well as clothing, personal items, cards, snacks and calling cards. The gift shop is staffed entirely by volunteers.
Main Campus – located outside of the Gallery/cafeteria on the 4th floor
Specialty Campus – located to the left of the main entrance
Cancer Center – located to the right of the main entrance to the Cancer Center
Non-Smoking Facility
As a healthcare provider, Highline Medical Center has a responsibility to provide and promote a healthy environment for our patients, visitors and staff. For this reason, Highline Medical Center is a non-smoking facility.
Smoking is not permitted for any patient at any time inside the hospital. Patients of Highline Addiction Recovery Center will be permitted to smoke in a designated outside area. There are no other exceptions for inpatients.
We realize that hospitalization is a stressful time and it may be difficult for some smokers to refrain from smoking for an extended period.
If your hospitalization is planned, we encourage you to discuss your smoking with your healthcare provider or consider the over-the-counter nicotine aids available at most drug stores.
If your hospitalization is unplanned, please notify your nurse right away if you feel you will have difficulty not smoking. Your nurse can arrange with your physician a variety of alternatives to ease your discomfort.
We ask that visitors comply with our smoke-free environment and not smoke anyplace on campus (except in the privacy of their cars). There is no designated visitor smoking area on either campus.