Your Rights and Responsibilities

Know you rights and responsibilities

As an HMSO patient, you have the right to:

• Receive considerate, respectful, collaborative care.
• Receive prompt, quality medical care.
• Receive clear, complete information concerning your health.
• Know the names and responsibilities of all those caring for you.
• Experience private and confidential handling of your medical records.
• Review and correct your medical records at any time.
• Seek another medical opinion or change healthcare providers.
• Refuse treatment or leave the clinic even if this is against medical advice.
• Receive a copy of your clinic bill and an explanation of all charges.

As an HMSO patient, you have the responsibility to:

• Make sure that the medical history you provide us is as accurate and complete as possible.
• Actively participate in making decisions about your healthcare.
• Follow the instructions and advice of your healthcare providers, or tell them if you do not wish to do so.
• Tell your healthcare providers if you notice any changes in your health.
• Provide the clinic with complete and current information about your insurance, your address, and your telephone number.
• Arrive for your appointment on time, or call 24 hours in advance if you must cancel or reschedule.
• Treat our staff courteously.
• Pay your bill in a timely fashion, or seek assistance with payment options.